1. Refunds and Shipping Charges:

Refunds for returned items will not include any shipping and handling charges displayed on the packaging slip or invoice. All shipping charges for returns must be prepaid and insured by the customer. We recommend using a trackable shipping service to ensure delivery. Shipping and handling charges are non-refundable, and any refunded amounts will not include the original cost of shipping.

2. Local and Import Taxes:

Our shipping fees do not include any local or import taxes. Customers are responsible for paying any taxes required for the release of packages and ensuring final delivery. Failure to pay import tax fees and/or return of packages will make you ineligible for refunds.

3. Restocking Fee for Damaged Packaging:

A restocking fee of 20% of the product's full cost will be charged for returned items with damaged packaging.

4. Package Combination:

To streamline the delivery process and ensure efficient service, we may combine multiple orders into one shipment when appropriate. This results in internal increased shipping charges for the combined package due to the higher weigh, volume, and preparation time. We regret to inform you that we are unable to provide refunds for any shipping charges incurred on combined orders. To ensure efficient shipping and minimize charges, we encourage customers to consider placing one large order rather than multiple smaller ones. 

5. Shipping and Delivery Times:

Please note that shipping times and delivery times are different. Shipping refers to the time it takes for an order to leave our warehouse and be handed over to the shipping carrier. Delivery refers to the time it takes for the package to reach its destination after it has been shipped.

 Approximate Delivery Times (Business Days):